Contact Us
Contact Us
We’re Here for You
Whether you have a question about a product, need assistance with an order, or would simply like to learn more about GRATIOSA, our Customer Care team is here to help.
Customer Care
Email
support@gratiosa.com
Phone
+1 405-204-8300
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
For questions regarding an existing order, please include the following information when contacting us:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your enquiry
Providing this information helps our Customer Care team locate your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
For hygiene, health, and safety reasons, certain beauty, skincare, lip-care, facial-care, and personal-care products may not be eligible for return once opened, used, tested, or unsealed, except where otherwise required by applicable law.
Please contact us before returning any product.
Products returned without prior authorization or return instructions may not be accepted.
Damaged, Defective, or Incorrect Orders
If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email
support@gratiosa.com
Please include your order number and, where relevant, clear photographs of the product, packaging, and shipping label.
Our Customer Care team will review the information provided and advise you on the appropriate next steps.
Product Enquiries
If you have questions about a GRATIOSA product, including product details, usage information, availability, or other general enquiries, please contact:
Email
support@gratiosa.com
We recommend reviewing the information provided on the relevant product page before contacting us, as many common questions may already be answered there.
Business & Partnership Enquiries
For business, partnership, creator, influencer, marketing, or other collaboration enquiries, please contact:
Email
support@gratiosa.com
Please include a brief introduction and relevant details regarding your proposed collaboration so our team can review your enquiry more efficiently.
Company Information
Brand
GRATIOSA
Company Name:
XUNWANGMS INC
Company Address:
911 Arroyo Ave
Pueblo, CO 81006
United States
Contact Information:
+1 405-204-8300
Email:
support@gratiosa.com
Website:
gratiosa.com
Thank you for choosing GRATIOSA.
Reveal Your Natural Glow.