Shipping Policy
Shipping Policy
Last Updated: September 15, 2026
Thank you for shopping with GRATIOSA.
This Shipping Policy explains how orders placed through gratiosa.com are processed, shipped, tracked, and delivered.
GRATIOSA is operated by XUNWANGMS INC.
1. Order Processing
After you place an order, we may need time to process, verify, prepare, and hand your order over to the applicable shipping or fulfillment provider.
Processing times may vary depending on:
- Product availability
- Order volume
- Shipping destination
- Fulfillment location
- Public holidays
- Carrier availability
- Payment or order verification requirements
Orders containing multiple products may occasionally be processed or shipped separately.
Once your order has been shipped, tracking information will be provided where available.
2. Shipping Destinations
GRATIOSA may ship to customers in the United States and other supported countries or regions.
Available shipping destinations may vary depending on:
- Product availability
- Shipping-carrier coverage
- Fulfillment restrictions
- Local regulations
- Checkout availability
If shipping is not available to your destination, you may be unable to complete checkout for that address.
3. Shipping Rates
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping rates may vary depending on:
- Destination
- Order value
- Package size or weight
- Shipping method
- Product type
- Carrier
- Promotional shipping offers, where applicable
The shipping amount displayed at checkout will apply to your order unless otherwise stated.
4. Estimated Delivery
Estimated delivery times may vary depending on the shipping destination, carrier, fulfillment location, customs processing, and other circumstances outside our direct control.
Any delivery estimate provided during checkout, in an order confirmation, or through tracking information is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Possible delays may occur due to:
- Carrier delays
- Severe weather
- High shipping volumes
- Public holidays
- Customs inspections
- Transportation disruptions
- Incorrect or incomplete delivery information
- Events outside our reasonable control
We appreciate your patience if your shipment experiences an unexpected delay.
5. Order Tracking
Where tracking is available, we will provide tracking information after your order has been shipped.
Tracking information may be sent by email or made available through your order status page.
Please allow reasonable time for the carrier's tracking system to update after shipment.
In some cases, tracking information may take additional time to display movement even after the package has been handed to the carrier.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that a shipping address can be changed once an order has entered processing or has been shipped.
7. Incorrect or Incomplete Addresses
If a package cannot be delivered because the shipping address provided by the customer was incorrect, incomplete, or inaccessible, the shipment may be delayed, returned, or otherwise affected.
If a package is returned to us or to a fulfillment provider because of an address issue, please contact Customer Care for assistance.
Additional shipping charges may apply where permitted if a shipment must be sent again due to an address supplied incorrectly by the customer.
8. Multiple Packages
Some orders may be shipped in more than one package.
This may happen when:
- Products are fulfilled from different locations
- Items become available at different times
- Different carriers are used
- Shipping requirements differ between products
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Receiving one package does not necessarily mean that the remainder of your order has been lost or omitted.
9. Delayed Shipments
If your shipment appears to be delayed, please first review the latest tracking information provided by the carrier.
Carrier tracking pages may provide the most current information regarding the location and status of your shipment.
If there has been no meaningful tracking update for an extended period or you believe there may be a delivery problem, contact us at:
Please include your order number and the email address used when placing the order.
10. Lost or Missing Packages
If your tracking information shows that your package has not been delivered and appears to be lost in transit, please contact our Customer Care team.
We may review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.
The resolution available will depend on the circumstances, carrier records, applicable law, and our relevant store policies.
11. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property and usual delivery locations
- Ask household members or neighbors whether they accepted the package
- Check with building management, reception, or mailroom staff where applicable
- Review the carrier's tracking information
- Contact the shipping carrier where appropriate
If you still cannot locate the package, please contact us at support@gratiosa.com and provide your order number.
We will review the information available to us and assist where reasonably possible.
12. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, we may ask you to provide:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping packaging
- A description of the issue
- Any other information reasonably necessary to assess the claim
Please retain the product and packaging until we have reviewed your request.
For information regarding refunds, replacements, or returns, please refer to our Return & Refund Policy.
13. Customs, Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.
These charges may be imposed by local customs authorities or other governmental agencies and may not be included in the product price or shipping charge shown by GRATIOSA unless expressly stated at checkout.
Customers are responsible for applicable import duties, taxes, or customs charges where required by law and where those amounts have not already been collected during checkout.
Customs procedures may also cause delivery delays that are outside our direct control.
14. Delivery Restrictions
Certain products may be unavailable for shipment to particular locations due to:
- Carrier restrictions
- Product restrictions
- Customs regulations
- Local laws
- Fulfillment limitations
- Other operational requirements
If we are unable to fulfill or ship an order, we may contact you regarding available options, including cancellation or refund where appropriate.
15. Order Changes & Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled once processing has begun.
If an order has already been shipped, the applicable Return & Refund Policy may apply.
16. Delivery Responsibility
Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside GRATIOSA's direct control.
Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer-protection law.
17. Shipping Policy Changes
We may update this Shipping Policy periodically to reflect changes in our:
- Shipping methods
- Fulfillment operations
- Carrier relationships
- Store operations
- Legal or regulatory requirements
When this policy is updated, the “Last Updated” date at the top of the page will be revised.
18. Contact Us
If you have questions regarding shipping, tracking, delivery, or an order, please contact us.
GRATIOSA Customer Care
Email:
support@gratiosa.com
Website:
gratiosa.com
Company Information
Brand:
GRATIOSA
Company Name:
XUNWANGMS INC
Company Address:
911 Arroyo Ave
Pueblo, CO 81006
United States
Telephone:
+1 405-204-8300
Email:
support@gratiosa.com
Website:
gratiosa.com
GRATIOSA
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